Guiding Principles

We strive to ensure all interactions are conducted with kindness and empathy, recognizing the worth of each person regardless of their background or circumstances.

We ensure personal information is kept confidential and shared only with consent on a need-to-know basis.

We prioritize the safety and protection of all individuals, especially those who are vulnerable or have experienced trauma.

We use a person-centered approach in all services and programs, ensuring care plans are tailored to the unique needs and preferences of each individual and train staff and volunteers in trauma-informed practices to promote healing and resilience.

We provide culturally appropriate services and create an inclusive environment where everyone feels welcome and valued.

We communicate openly about the organization’s activities, decisions, and financial matters and are accountable for actions and outcomes.

We work closely with partners to enhance program effectiveness and encourage teamwork and cooperation among volunteers and staff. We empower refugees, volunteers, and staff to contribute ideas and solutions and they play a critical role in their own mending.

We provide ongoing training and development opportunities for volunteers and staff and regularly evaluate and improve programs and services based on feedback and best practices, incorporating the latest research and evidence-based methods.

We ensure that while our internal values reflect our personal faiths, we maintain respect for the diverse religious beliefs of those we serve. We provide care and support in a way that is inclusive and non-discriminatory, inspired by principles of the Christian faith.